Policy Updated on: November 06, 2024
The Tandem Team is committed to protecting our user's personal information and business information. This Privacy Policy will inform you about the kind of personal information we collect, why it is collected, and what steps we take to keep that personal information safe.
What personal Information is collected
We collect personal and business information depending on the purpose it is collected for. When completing a quote/contact form on our website and providing personal information (name, job title, etc.) and business information (number of employees, etc.) you are entering into a business relationship with The Tandem Team. All collected information is collected only for the purpose it is meant to serve.
For end users of The Tandem Team services
As an end user, you have been granted access by a 'The Tandem Team' client to use The Tandem Team's services. Most commonly, end users are individuals such as our client's; employees, other shareholders, clients, vendors, members, as well as anyone personally dealing with our client's organization. The Tandem Team services that are commonly used by end-users are our ethics/whistleblower/integrity system and our employee surveys.
Ethics/Whistleblower/Integrity system:
Protection and Retention of Personal Information
The Tandem Team retains personal/business information about current and past personnel in accordance with Canadian laws and standards.
We use responsible and appropriate safeguards to protect your information from unauthorized use, loss, or destination. This may include third party protection systems such as Norton 360. We endeavour to protect the personal information we gather, receive and store, by password protecting, and other means to ensure security.
The Tandem team will retain your provided information only for the time it is required for the purpose it serves and as permitted by applicable laws. Although on our end, the information provided to us will be at one point deleted/destroyed, it still may remain with our clients and anyone that our clients have shared that information with.
Although your information is not disclosed to third parties, in rare cases The Tandem Team may be required to disclose personal/business information to third parties without consent. Some examples include:
No Sale of Personal Information
The Tandem Team does not sell, trade, or profit from the unauthorized use of consumer's personal information for any purpose.
Website third-party links and content
Some of our pages may contain third party links and content that is relevant to our business. These links are mainly located on our "Clients and Testimonials" page, where you can find links to some of our client's websites. The Tandem Team is not responsible for the privacy practices of these third parties, or the information they provide. Please be sure to review their privacy policy for more information when using these links.
Privacy Policy Updates and Changes
The Tandem Team may make changes to this Privacy Policy at any time as required. Change to this policy will be made by updating this official Privacy Policy page. Please be sure to visit this Privacy Policy regularly to view an updated version of the policy.
How to contact our Privacy Policy Officer:
This site is owned and operated by The Tandem Team.
If you have any questions or concerns about our Privacy Policy, please contact our privacy policy officer at [email protected]. Please be sure to include your name, preferred method of contact, the reason for your submission and any other information you feel will be relevant.
What personal Information is collected
We collect personal and business information depending on the purpose it is collected for. When completing a quote/contact form on our website and providing personal information (name, job title, etc.) and business information (number of employees, etc.) you are entering into a business relationship with The Tandem Team. All collected information is collected only for the purpose it is meant to serve.
For end users of The Tandem Team services
As an end user, you have been granted access by a 'The Tandem Team' client to use The Tandem Team's services. Most commonly, end users are individuals such as our client's; employees, other shareholders, clients, vendors, members, as well as anyone personally dealing with our client's organization. The Tandem Team services that are commonly used by end-users are our ethics/whistleblower/integrity system and our employee surveys.
Ethics/Whistleblower/Integrity system:
- The Tandem Team will only collect personal information that the whistleblower feels is necessary in order for their submission to be addressed properly. The whistleblower is the one that chooses what personal information is collected by The Tandem Team and shared with our client.
- As a user of our whistleblower/ethics/integrity system, you may be asked to disclose your email address and other personal information in the report you submit to The Tandem Team. Please note that you do have the opportunity to remain anonymous in your submissions.
- If you are disclosing personal information of another individual in your submissions, please note that all provided information will be transferred to your employer (our client) for review within 24 hours. Please note that we may receive personal information about you without your knowledge when someone is making a submission that concerns you.
- On our online form, you may be asked to provide your email address, which will remain confidential and will not be shared with your employer (our client), unless you give the permission for us to share it. Your email is a useful way for us to email you if your employer (our client) has any questions regarding your submission for investigation purposes as well as if you would like to follow up on your submission. Your email will not be shared with any other parties unless we are required by law.
- If you are an administrator, please note that anyone inquiring The Tandem Team about who the administrator(s) are in your organization will be provided access to this information.
- The Tandem Team will keep all information collected for a duration of 7 (seven) years from the date the submission was made. After this period, the collected information will be permanently destroyed. Although on our end, the information provided to us will be at one point permanently deleted/destroyed, it still may remain with our client and anyone that our client has shared that information with.
- As an end user of our employee surveys, you may be asked to disclose information such as; your department, your job title, etc. This information is collected to help your employer (our client) identify feedback based on different categories. Please note that it is up to your employer (our client) what information is asked on the surveys.
- All information that you provided in your online, paper, or phone survey will be transferred to your employer for review in a written report.
- If the survey is conducted by phone, it is possible that we (The Tandem Team) may summarize your open ended responses.
Protection and Retention of Personal Information
The Tandem Team retains personal/business information about current and past personnel in accordance with Canadian laws and standards.
We use responsible and appropriate safeguards to protect your information from unauthorized use, loss, or destination. This may include third party protection systems such as Norton 360. We endeavour to protect the personal information we gather, receive and store, by password protecting, and other means to ensure security.
The Tandem team will retain your provided information only for the time it is required for the purpose it serves and as permitted by applicable laws. Although on our end, the information provided to us will be at one point deleted/destroyed, it still may remain with our clients and anyone that our clients have shared that information with.
Although your information is not disclosed to third parties, in rare cases The Tandem Team may be required to disclose personal/business information to third parties without consent. Some examples include:
- in the case of an emergency situation which threatens the life of an individual;
- if it is requested by court of law
No Sale of Personal Information
The Tandem Team does not sell, trade, or profit from the unauthorized use of consumer's personal information for any purpose.
Website third-party links and content
Some of our pages may contain third party links and content that is relevant to our business. These links are mainly located on our "Clients and Testimonials" page, where you can find links to some of our client's websites. The Tandem Team is not responsible for the privacy practices of these third parties, or the information they provide. Please be sure to review their privacy policy for more information when using these links.
Privacy Policy Updates and Changes
The Tandem Team may make changes to this Privacy Policy at any time as required. Change to this policy will be made by updating this official Privacy Policy page. Please be sure to visit this Privacy Policy regularly to view an updated version of the policy.
How to contact our Privacy Policy Officer:
This site is owned and operated by The Tandem Team.
If you have any questions or concerns about our Privacy Policy, please contact our privacy policy officer at [email protected]. Please be sure to include your name, preferred method of contact, the reason for your submission and any other information you feel will be relevant.
